Dell Service Support

9:32:31 PM		System	You are now being connected to an agent. Thank you for using Dell Chat
9:32:31 PM		System	Connected with LIBs_Nadonga_52491
9:33:04 PM		LIBs_Nadonga_52491	Thank you for contacting Dell. My name is Rommel. How may I help you today?
9:33:45 PM		JR	Hi, my hard drive died and I want one that has been formatted with the right programs as soon as possible.
9:34:11 PM		LIBs_Nadonga_52491	I'll be glad to assist you with that issue. Please give me 2-3 minutes to pull up and check your account. Also, can I have the phone# that I should be calling in case we get disconnected? Thanks!
9:34:25 PM		JR	XXX XXX XXXX
9:34:56 PM		LIBs_Nadonga_52491	Just to make sure that we are working with the correct system, I see here that the computer you are having problems with is Inspiron 1420. Is that correct? If this is not the correct system that we should be working on, can I have the correct Service Tag or Express Service Code of the system that you need assistance with?
9:35:16 PM		JR	It is a different system XXXXX.
9:36:46 PM		LIBs_Nadonga_52491	The problem is with the Inspiron E1505?
9:36:52 PM		JR	Yes
9:37:31 PM		LIBs_Nadonga_52491	To give you an update, your Hardware Warranty and Technical Support contract expired last 2008-03-21. As much as we would like to help you regarding your issue, we can no longer pull up your records in here. I would have to refer you to the Dept. which can help you best. Please contact this number: 1-800-4563355 ext 7238587. You will be required to purchase a one-time phone incident support fee of $49 for any troubleshooting assistance that you may need. For further clarifications, please feel free to course it to them.
9:39:58 PM		JR	Please feel free to tell your supervisors that we have many dells, here and at work, but this will probably be the last ones we buy. I find it incredible that I can't get anything resembling support from a company that I have purchased so many computers from. I recognize I have to buy the part, I should not have to buy the time to order it. I am very unhappy with this system.
9:40:37 PM		LIBs_Nadonga_52491	I hope that you do understand that each computer has its own contract.
9:41:32 PM		JR	No kidding. I hope your company understands that each computer has a customer who probably buys many computers. I know this is not your fault, but it is unacceptable from my perspective.
9:44:22 PM		LIBs_Nadonga_52491	We are aware of it sir. No company cannot give lifetime warranty to any device, right?
9:45:01 PM			I am not asking for a warranty, I am asking for customer service so I can buy the part I need.
9:45:57 PM		LIBs_Nadonga_52491	You need to contact 800-915-3355 (Spare Parts Department) to buy a new hard drive.
9:46:27 PM		LIBs_Nadonga_52491	Is there anything else that I could help you with? Are there any other issues that you have encountered with your system that you would like to address?
9:46:57 PM		JR	No, thank you for your time.