Dell Service Support
9:32:31 PM | | System | You are now being connected to an agent. Thank you for using Dell Chat |
9:32:31 PM | | System | Connected with LIBs_Nadonga_52491 |
9:33:04 PM | | LIBs_Nadonga_52491 | Thank you for contacting Dell. My name is Rommel. How may I help you today? |
9:33:45 PM | | JR | Hi, my hard drive died and I want one that has been formatted with the right programs as soon as possible. |
9:34:11 PM | | LIBs_Nadonga_52491 | I'll be glad to assist you with that issue. Please give me 2-3 minutes to pull up and check your account. Also, can I have the phone# that I should be calling in case we get disconnected? |
9:34:25 PM | | JR | XXX XXX XXXX |
9:34:56 PM | | LIBs_Nadonga_52491 | Just to make sure that we are working with the correct system, I see here that the computer you are having problems with is Inspiron 1420. Is that correct? If this is not the correct system that we should be working on, can I have the correct Service Tag or Express Service Code of the system that you need assistance with? |
9:35:16 PM | | JR | It is a different system XXXXX. |
9:36:46 PM | | LIBs_Nadonga_52491 | The problem is with the Inspiron E1505? |
9:36:52 PM | | JR | Yes |
9:37:31 PM | | LIBs_Nadonga_52491 | To give you an update, your Hardware Warranty and Technical Support contract expired last 2008-03-21. As much as we would like to help you regarding your issue, we can no longer pull up your records in here. I would have to refer you to the Dept. which can help you best. |
9:39:58 PM | | JR | Please feel free to tell your supervisors that we have many dells, here and at work, but this will probably be the last ones we buy. I find it incredible that I can't get anything resembling support from a company that I have purchased so many computers from. I recognize I have to buy the part, I should not have to buy the time to order it. I am very unhappy with this system. |
9:40:37 PM | | LIBs_Nadonga_52491 | I hope that you do understand that each computer has its own contract. |
9:41:32 PM | | JR | No kidding. I hope your company understands that each computer has a customer who probably buys many computers. I know this is not your fault, but it is unacceptable from my perspective. |
9:44:22 PM | | LIBs_Nadonga_52491 | We are aware of it sir. No company cannot give lifetime warranty to any device, right? |
9:45:01 PM | | | I am not asking for a warranty, I am asking for customer service so I can buy the part I need. |
9:45:57 PM | | LIBs_Nadonga_52491 | You need to contact 800-915-3355 (Spare Parts Department) to buy a new hard drive. |
9:46:27 PM | | LIBs_Nadonga_52491 | Is there anything else that I could help you with? Are there any other issues that you have encountered with your system that you would like to address? |
9:46:57 PM | | JR | No, thank you for your time. |